Privacy Policy

Privacy Policy for Raza Travels
Last Updated: April 6, 2025

Raza Travels (“we,” “us,” or “our”) operates the website https://razatravel.com and the Raza Travels mobile app. We are committed to protecting your privacy and complying with applicable laws, including the GDPR, CCPA, and app store policies. This Privacy Policy explains how we collect, use, share, and protect your information.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Provided by You: Name, email address, phone number, passport details, payment information, travel preferences, and other data you provide when using our services (e.g., visa applications, bookings).

  • Account Data: Username, password, and transaction history if you create an account.

Device and Usage Data

  • Automatically Collected: IP address, device type, operating system, browser type, app usage statistics, and crash logs.

  • Location Data: Approximate location (derived from IP address) to personalize services.

Cookies and Tracking Data

  • Cookies: Small text files stored on your device to enhance functionality (e.g., session cookies for login persistence).

  • Analytics Tools: Third-party tools (e.g., Google Analytics) to track website/app usage.

2. How We Use Your Information

We use your data to:

  • Provide visa assistance, flight bookings, Umrah packages, and consultancy services.

  • Process payments and communicate updates (e.g., booking confirmations).

  • Improve services via analytics and user feedback.

  • Comply with legal obligations (e.g., fraud prevention, tax reporting).

  • Send promotional offers (with your consent where required).

3. Sharing of Information

  • Third-Party Service Providers: Payment processors (e.g., Stripe, PayPal), cloud hosting providers, and analytics partners. These parties access data only to perform tasks on our behalf.

  • Legal Requirements: We may disclose data if required by law (e.g., court orders, government requests).

  • No Sale of Data: We do not sell your personal information to third parties.

4. Cookies and Tracking

  • Purpose: Cookies improve site functionality, remember preferences, and analyze traffic.

  • Management: Adjust browser settings to block cookies. Note: Disabling cookies may limit app/website features.

  • Third-Party Tracking: We use analytics tools to understand user behavior. These tools may collect anonymized data.

5. Data Security

We implement safeguards to protect your information:

  • Encryption: SSL/TLS for data transmission.

  • Access Controls: Restricted access to personal data.

  • Regular Audits: Security practices are reviewed periodically.
    Note: While we strive to protect your data, no method of electronic storage is 100% secure.

6. Your Rights

Under GDPR and CCPA, you have the right to:

  • Access, correct, or delete your personal data.

  • Restrict or object to processing.

  • Request a copy of your data in a portable format.

  • Opt out of marketing communications.

To exercise these rights, contact us at:

We will respond within 30 days. For CCPA requests, you will not face discrimination for exercising your rights.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with information, contact us immediately.

8. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top will reflect changes. Continued use of our services after updates constitutes acceptance of the revised policy.

9. Contact Us

For questions or concerns about this Privacy Policy, contact:
Business Name: Raza Travels
Email: razatravels100@gmail.com
Phone: +93 785409555
Website: https://razatravel.com